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Professional Skills

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The skill families listed below represent major transferable skills that are often possessed by professionals and management level personnel.

Study the specific skills in each family and underline the ones that reflect your abilities.

COMMUNICATION

Oral
- speeches, public speaking
- conversation
- seminars
- conferences
- presentations
- workshops
- meeting participation
- lectures
- arbitration
- negotiation
- interviewing
- training, teaching
- networking
- human resources / labor relations
- other

Written
- memos
- letters
- proposals
- reports
- speeches
- position papers
- manuals
- press releases
- assessment / analytical
- articles for periodicals and publications
- marketing and sales / promotional pieces

PROBLEM SOLVING

Trouble shooting
- problem identification
- problem analysis
- problem resolution

Personnel
- employee morale and satisfaction
- productivity and efficiency
- work simplification and work flow improvement

Customer and Public Relations
- liaison and coordination
- improvement in customer service and satisfaction
- client support

SUPERVISION & MANAGEMENT

Establishing goals and policies
Analysis, evaluation, review
Setting standards and criteria
Establishing controls
Training
Personnel development
Leadership, motivation
Decision-making
Operations and operating procedures
Developing structural organization
Planning
Organizing
Recruiting, hiring, and terminating
Performance evaluation
Delegation
Discipline
Problem-solving
Conflict resolution
Anticipating and responding to change
Setting checkpoints and deadlines
Taking corrective actions
Team building

PLANNING

Setting and defining objectives and goals
Establishing priorities
Analysis of programs and systems
Forecasting
Scheduling
Determination of manpower
Materials and budget requirements
Development of policies, strategies, programs, procedures, etc.

INNOVATION, CREATIVITY, DEVELOPMENT

Products
Processes
Methods
Programs
Procedures
Promotional ideas
Strategies
Designs
Other

ORGANIZING

Defining responsibility and authority
Developing structural organization
Determining work assignments
Implementation, administration

DELEGATING

Establishing work groups (teams, tasks forces, committees)
Coordination of work production
Reorganization and streamlining of methods, procedures, programs

Contributed by Sally White & Associates: http://www.sallywhite.com.

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